I bought the stain protection for it so I cleaned up what I could and then I called the store to set up an appointment to get it cleaned. Here is how the conversation went:
Me : Hi, I needed to set up an appointment to have my couch cleaned.
Lady: What happened to your couch ma'am?
Me: My cat freaked out during the storm and he threw up on my couch
Lady: Well, I am sorry but we can't guarantee pet stains
Me: I am sure that the sales lady told me that pet stains were covered when I bought the couch
Lady: I apologize if she did, but if you read the fabric protection brochure it says (blah blah blah - do you think I read the brochure? Of course not!)
Me: Ok, then can you change it so that it says I threw up on the couch?
Lady: Oh no, ma'am, these calls are monitored
So I guess that she had no sense of humor! I couldn't get an appointment for a week and a half to have it cleaned, which brings me to today...
The guy gets here at 8:15 am (way too early!!) and he looks young, like in his early 20s. I show him the stain and he starts cleaning it. It's a little bit awkward with both of us sitting there is silence, so I decide to make conversation.
Me: I guess you guys have a lot of stains to clean, I couldn't get an appointment for a week and a half.
Him: Well, that's our job.
And that ended the conversation. I was wondering should have asked him about the strangest stain he's had to clean? Or what about the biggest stain he's had to clean? But it didn't seem like he wanted to talk about anything, so I turned on Good Morning America.
When he was finished, I had to sign a form and he had written on and this is an exact quote, "Cleaned cat puke".
And, in case you're wondering, the couch now looks great. The cushion is still damp, so I had to haul it to the bedroom and close the door so that the cats wouldn't sit on it. But now I have a vomit stain free couch!!
The moral of that story is: people that work at a furniture store have no sense of humor.
No comments:
Post a Comment